Returns

 

We want our customer to be completely happy with the purchase. If you aren’t satisfied, you can return your product for a full refund* within 30 days of the day it shipped. The product must be returned in new condition and in the original packaging. The buyer must pay all return shipping costs and register their return package with a tracking number. You’ll be credited for the cost of the item(s) and any applicable tax minus actual shipping costs. Shipping will not be refunded. This policy does not apply to wholesale products. 

Return packages must include:

  • Receipt of purchase
  • Original packaging
  • Tracking

Your refund will be processed once we have received the product in our warehouse.

For returns, exchanges, and defects, click the orange Returns and Exchanges button above.

Exchange 

Any order placed on cahotuv.com can be returned or exchanged within 30 days of the day it shipped. To begin the returns or exchange process, Please contact our customer service team. For any questions, contact support@ultimagine.com or use the chat feature in the lower right-hand corner of the website.

Your return package must include:

  • Receipt of purchase
  • Original packaging
  • Tracking

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.

 

 

 

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