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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at support@ultimagine.com

General Question

Everything looks very clean, right?

Have you ever thought about how dirty the things you touch every day such as mobile phones, handrails, money, fitness equipment, and the list continues?

Bacteria spread through contact, and countless bacteria spread and multiply in the equipment we use every day. It’s easy to wash our hands, but we don’t wash our phones, which is why the average smartphone shows 18x more bacteria than a public restroom. Moreover, your phone breeds more bacteria, too. Your phone’s battery keeps it warm, and when it’s stored in warm, dark places like your pocket or purse, the bacteria multiply.

Ignoring the bacteria on these devices may cause us sick. This image of the Petri dishes shows the results of a smartphone tested before and after using Cahot products.

Get the best of UV-C

Simply place your cell phone or any stuff in your Cahot products and close the lid. During a 3-minute cycle, a powerful UV-C light kills 99.99% of household germs*. When the external indicator turns off, your cell phone is completely clean.

This UV-C light can effectively destroy nucleic acids and decompose bacterial DNA. Due to DNA fragmentation, bacteria cannot function or reproduce, and organisms die. 

Wireless Fast Charge

The wireless charging function supports QI-enabled devices including iPhone 8 or higher model, Samsung Galaxy S7 or higher model. Just place your phone on the top of the box and it's all set. When not in use, the box is also a perfect storage box for your office supplies.

Auto-Off Protection

Lamps inside the box will turn off automatically once you open the cover, protecting you from exposure to lights. Feel safe to keep our certified product on your table top and no need to keep away from children.

We have many different products to meet all your needs. Maybe the products are different in appearance, but they can kill bacteria very well and protect your health.

UV light has three wavelength categories: UV-A, UV-B, and UV-C. UV-C light is a short-wavelength, ultraviolet light that breaks apart germ DNA, leaving it unable to function or reproduce. In other words, UV-C light is germicidal (UV-A and UV-B light are not). UV-C can even neutralize “superbugs” that have developed a resistance to antibiotics.

UV-C that causes this germicidal effect is rare on Earth as our atmosphere blocks it. This light is harmful to our eyes, hence why it must be done within Cahot's controlled environment. You will never see the UV light that is killing all those germs, but an external indicator on the device will let you know when your device is being sanitized. With powerful UV-C light inside, Cahot has a deadly effect on microorganisms such as pathogens, viruses, bacteria, and others.

Your phone's warm battery allows bacteria to thrive and reproduce. UV-C light penetrates the cell and disrupts the DNA, killing the pathogen. Our UV-C light is not hot, so while it effectively kills bacteria, it will not hurt your phone.

Lifespan of the LED lights is up to 50000 hours.

All our products are carefully tested before being shipped to ensure that there are no problems with the products.

Yes, of course, we strongly recommend disinfecting our belongings during the COVID-19 period.

At the same time, we also hope that our customers regard disinfection as a habit and hope that our products can change people’s living environment and ways.

Note: N95 masks cannot be put into our products for disinfection, because UV-C rays will degrade the ingredients of N95 masks

No, there is no need to flip the phone since there is mirror bottom design that can reflect uv lights for work. We also provide a holding bracket for you to place your phone or small items on it for better performance.